trabajo-afectivo/app/models/observer/ticket/notification/background_job.rb

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# encoding: utf-8
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class Observer::Ticket::Notification::BackgroundJob
def initialize(params, via_web = false)
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@p = params
@via_web = via_web
end
def perform
ticket = Ticket.find(@p[:ticket_id])
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if @p[:article_id]
article = Ticket::Article.find(@p[:article_id])
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end
# find recipients
recipients = []
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=begin
# group of agents to work on
if data[:recipient] == 'group'
recipients = ticket.agent_of_group()
# owner
elsif data[:recipient] == 'owner'
if ticket.owner_id != 1
recipients.push ticket.owner
end
# customer
elsif data[:recipient] == 'customer'
if ticket.customer_id != 1
# temporarily disabled
# recipients.push ticket.customer
end
# owner or group of agents to work on
elsif data[:recipient] == 'to_work_on'
if ticket.owner_id != 1
recipients.push ticket.owner
else
recipients = ticket.agent_of_group()
end
end
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=end
if ticket.owner_id != 1
recipients.push ticket.owner
else
recipients = ticket.agent_of_group()
end
# send notifications
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recipient_list = ''
recipients.each do |user|
# ignore user who changed it by him self via web
if @via_web
next if article && article.updated_by_id == user.id
next if !article && ticket.updated_by_id == user.id
end
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# ignore inactive users
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next if !user.active
# create online notification
seen = ticket.online_notification_seen_state(user.id)
OnlineNotification.add(
type: @p[:type],
object: 'Ticket',
o_id: ticket.id,
seen: seen,
created_by_id: ticket.updated_by_id || 1,
user_id: user.id,
)
# create email notification
next if !user.email || user.email == ''
# add recipient_list
if recipient_list != ''
recipient_list += ','
end
recipient_list += user.email.to_s
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# ignore if no changes has been done
changes = human_changes(user, ticket)
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if @p[:type] == 'update' && !article && ( !changes || changes.empty? )
next
end
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# get user based notification template
# if create, send create message / block update messages
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if @p[:type] == 'create'
template = template_create(user, ticket, article, changes)
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elsif @p[:type] == 'update'
template = template_update(user, ticket, article, changes)
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else
fail "unknown type for notification #{@p[:type]}"
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end
# prepare subject & body
notification = {}
[:subject, :body].each { |key|
notification[key.to_sym] = NotificationFactory.build(
locale: user.preferences[:locale],
string: template[key],
objects: {
ticket: ticket,
article: article,
recipient: user,
}
)
}
# rebuild subject
notification[:subject] = ticket.subject_build( notification[:subject] )
# send notification
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Rails.logger.info "send ticket notifiaction to agent (#{@p[:type]}/#{ticket.id}/#{user.email})"
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NotificationFactory.send(
recipient: user,
subject: notification[:subject],
body: notification[:body],
content_type: 'text/html',
)
end
# add history record
return if recipient_list == ''
History.add(
o_id: ticket.id,
history_type: 'notification',
history_object: 'Ticket',
value_to: recipient_list,
created_by_id: ticket.updated_by_id || 1
)
end
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def human_changes(user, record)
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return {} if !@p[:changes]
# only show allowed attributes
attribute_list = ObjectManager::Attribute.by_object_as_hash('Ticket', user)
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#puts "AL #{attribute_list.inspect}"
user_related_changes = {}
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@p[:changes].each {|key, value|
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# if no config exists, use all attributes
if !attribute_list || attribute_list.empty?
user_related_changes[key] = value
# if config exists, just use existing attributes for user
elsif attribute_list[key.to_s]
user_related_changes[key] = value
end
}
changes = {}
user_related_changes.each {|key, value|
# get attribute name
attribute_name = key.to_s
object_manager_attribute = attribute_list[attribute_name]
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if attribute_name[-3, 3] == '_id'
attribute_name = attribute_name[ 0, attribute_name.length - 3 ].to_s
end
# add item to changes hash
if key.to_s == attribute_name
changes[attribute_name] = value
end
# if changed item is an _id field/reference, do an lookup for the realy values
value_id = []
value_str = [ value[0], value[1] ]
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if key.to_s[-3, 3] == '_id'
value_id[0] = value[0]
value_id[1] = value[1]
if record.respond_to?( attribute_name ) && record.send(attribute_name)
relation_class = record.send(attribute_name).class
if relation_class && value_id[0]
relation_model = relation_class.lookup( id: value_id[0] )
if relation_model
if relation_model['name']
value_str[0] = relation_model['name']
elsif relation_model.respond_to?('fullname')
value_str[0] = relation_model.send('fullname')
end
end
end
if relation_class && value_id[1]
relation_model = relation_class.lookup( id: value_id[1] )
if relation_model
if relation_model['name']
value_str[1] = relation_model['name']
elsif relation_model.respond_to?('fullname')
value_str[1] = relation_model.send('fullname')
end
end
end
end
end
# check if we have an dedcated display name for it
display = attribute_name
if object_manager_attribute && object_manager_attribute[:display]
# delete old key
changes.delete( display )
# set new key
display = object_manager_attribute[:display].to_s
end
changes[display] = if object_manager_attribute && object_manager_attribute[:translate]
["i18n(#{value_str[0]})", "i18n(#{value_str[1]})"]
else
[value_str[0].to_s, value_str[1].to_s]
end
}
changes
end
def template_create(user, ticket, article, _ticket_changes)
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article_content = ''
if article
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article_content = 'i18n(Information):
<blockquote type="cite">
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#{article.body.text2html}
</blockquote>
<br>
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<br>'
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end
if user.preferences[:locale] =~ /^de/i
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subject = 'Neues Ticket (#{ticket.title})'
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body = '<div>Hallo #{recipient.firstname.text2html},</div>
<br>
<div>
es wurde ein neues Ticket (#{ticket.title.text2html}) von "<b>#{ticket.updated_by.fullname.text2html}</b>" erstellt.
</div>
<br>
<div>
i18n(Group): #{ticket.group.name.text2html}<br>
i18n(Owner): #{ticket.owner.fullname.text2html}<br>
i18n(State): i18n(#{ticket.state.name.text2html})<br>
</div>
<br>
<div>
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' + article_content + '
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</div>
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'
else
subject = 'New Ticket (#{ticket.title})'
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body = '<div>Hi #{recipient.firstname.text2html},</div>
<br>
<div>
a new Ticket (#{ticket.title.text2html}) has been created by "<b>#{ticket.updated_by.fullname.text2html}</b>".
</div>
<br>
<div>
Group: #{ticket.group.name.text2html}<br>
Owner: #{ticket.owner.fullname.text2html}<br>
State: i18n(#{ticket.state.name.text2html})<br>
</div>
<br>
<div>
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' + article_content + '
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</div>
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'
end
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body = template_header(user) + body
body += template_footer(user, ticket, article)
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template = {
subject: subject,
body: body,
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}
template
end
def template_update(user, ticket, article, ticket_changes)
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changes = ''
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ticket_changes.each {|key, value|
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changes += "i18n(#{key.to_s.text2html}): #{value[0].to_s.text2html} -> #{value[1].to_s.text2html}<br>\n"
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}
article_content = ''
if article
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article_content = 'i18n(Information):
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<blockquote type="cite">
#{article.body.text2html}
</blockquote>
<br>
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<br>'
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end
if user.preferences[:locale] =~ /^de/i
subject = 'Ticket aktualisiert (#{ticket.title})'
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body = '<div>Hallo #{recipient.firstname.text2html},</div>
<br>
<div>
Ticket (#{ticket.title.text2html}) wurde von "<b>#{ticket.updated_by.fullname.text2html}</b>" aktualisiert.
</div>
<br>
<div>
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i18n(Changes):<br>
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' + changes + '
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</div>
<br>
<div>
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' + article_content + '
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</div>
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'
else
subject = 'Updated Ticket (#{ticket.title})'
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body = '<div>Hi #{recipient.firstname.text2html},</div>
<br>
<div>
Ticket (#{ticket.title.text2html}) has been updated by "<b>#{ticket.updated_by.fullname.text2html}</b>".
</div>
<br>
<div>
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i18n(Changes):<br>
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' + changes + '
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</div>
<br>
<div>
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' + article_content + '
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</div>
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'
end
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body = template_header(user) + body
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body += template_footer(user, ticket, article)
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template = {
subject: subject,
body: body,
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}
template
end
def template_header(_user)
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'
<style type="text/css">
.header {
color: #aaaaaa;
border-bottom-style:solid;
border-bottom-width:1px;
border-bottom-color:#aaaaaa;
width: 100%;
max-width: 600px;
padding-bottom: 6px;
margin-bottom: 16px;
padding-top: 6px;
font-size: 16px;
}
.footer {
color: #aaaaaa;
border-top-style:solid;
border-top-width:1px;
border-top-color:#aaaaaa;
width: 100%;
max-width: 600px;
padding-top: 6px;
margin-top: 16px;
padding-botton: 6px;
}
.footer a {
color: #aaaaaa;
}
</style>
<div class="header">
#{config.product_name} i18n(Notification)
</div>
'
end
def template_footer(_user, _ticket, _article)
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'
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<p>
<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}" target="zammad_app">i18n(View this in Zammad)</a>
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</p>
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<div class="footer">
<a href="#{config.http_type}://#{config.fqdn}/#profile/notifications">i18n(Manage your notifications settings)</a>
</div>
'
end
end