trabajo-afectivo/app/controllers/ticket_overviews_controller.rb

# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/

require 'ticket/overviews'

class TicketOverviewsController < ApplicationController
  before_filter :authentication_check

  # GET /api/v1/ticket_overviews
  def show

    # get navbar overview data
    if !params[:view]
      result = Ticket::Overviews.list(
        :current_user => current_user,
      )
      render :json => result
      return
    end

    # get real overview data
    if params[:array]
      overview = Ticket::Overviews.list(
        :view         => params[:view],
        :current_user => current_user,
        :array        => true,
      )
      tickets = []
      overview[:tickets].each {|ticket_id|
        data = { :id => ticket_id }
        tickets.push data
      }

      # return result
      render :json => {
        :overview      => overview[:overview],
        :tickets       => tickets,
        :tickets_count => overview[:tickets_count],
      }
      return
    end
    overview = Ticket::Overviews.list(
      :view         => params[:view],
      :current_user => current_user,
      :array        => true,
    )
    if !overview
      render :json => { :error => "No such view #{ params[:view] }!" }, :status => :unprocessable_entity
      return
    end

    # get related users
    assets = { User.to_app_model => {} }
    overview[:ticket_ids].each {|ticket_id|
      ticket = Ticket.lookup( :id => ticket_id )
      assets = ticket.assets(assets)
    }

    # get groups
    group_ids = []
    Group.where( :active => true ).each { |group|
      group_ids.push group.id
    }
    agents = {}
    Ticket::ScreenOptions.agents.each { |user|
      agents[ user.id ] = 1
    }
    groups_users = {}
    group_ids.each {|group_id|
      groups_users[ group_id ] = []
      Group.find(group_id).users.each {|user|
        next if !agents[ user.id ]
        groups_users[ group_id ].push user.id
        if !assets[ User.to_app_model ][user.id]
          assets[ User.to_app_model ][user.id] = User.user_data_full(user.id)
        end
      }
    }

    # return result
    render :json => {
      :overview      => overview[:overview],
      :ticket_ids    => overview[:ticket_ids],
      :tickets_count => overview[:tickets_count],
      :bulk          => {
        :group_id__owner_id => groups_users,
      },
      :assets        => assets,
    }
  end

end