trabajo-afectivo/lib/sequencer/unit/import/kayako/case/state_id.rb

# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/

class Sequencer
  class Unit
    module Import
      module Kayako
        module Case
          class StateId < Sequencer::Unit::Common::Provider::Named

            uses :resource

            private

            def state_id
              ::Ticket::State.select(:id).find_by(name: local).id
            end

            def local
              mapping.fetch(resource['status']['type'], 'open')
            end

            def mapping
              {
                'NEW'       => 'new',
                'OPEN'      => 'open',
                'PENDING'   => 'pending reminder',
                'COMPLETED' => 'closed',
                'CLOSED'    => 'closed',
                'CUSTOM'    => 'open',
              }.freeze
            end
          end
        end
      end
    end
  end
end