trabajo-afectivo/app/models/ticket/search.rb

# Copyright (C) 2012-2014 Zammad Foundation, http://zammad-foundation.org/

class Ticket
  module Search

=begin

search tickets via search index

  result = Ticket.search(
    :current_user => User.find(123),
    :query        => 'search something',
    :limit        => 15,
  )

returns

  result = [ticket_model1, ticket_model2]

search tickets via search index

  result = Ticket.search(
    :current_user => User.find(123),
    :query        => 'search something',
    :limit        => 15,
    :full         => 0
  )

returns

  result = [1,3,5,6,7]

search tickets via database

  result = Ticket.search(
    :current_user => User.find(123),
    :condition    => '',
    :detail       => true,
    :limit        => 15,
    :full         => 0
  )

returns

  result = [1,3,5,6,7]

=end

    def search (params)

      # get params
      query        = params[:query]
      limit        = params[:limit] || 12
      current_user = params[:current_user]
      full         = false
      if params[:full] || !params.key?(:full)
        full = true
      end

      # try search index backend
      if !params[:detail] && SearchIndexBackend.enabled?
        query_extention = {}
        query_extention['bool'] = {}
        query_extention['bool']['must'] = []

        if current_user.is_role('Agent')
          groups = Group.joins(:users)
                   .where( 'groups_users.user_id = ?', current_user.id )
                   .where( 'groups.active = ?', true )
          group_condition = []
          groups.each {|group|
            group_condition.push group.name
          }
          access_condition = {
            'query_string' => { 'default_field' => 'Ticket.group.name', 'query' => "\"#{group_condition.join('" OR "')}\"" }
          }
          query_extention['bool']['must'].push access_condition
        else
          if !current_user.organization || ( !current_user.organization.shared || current_user.organization.shared == false )
            access_condition = {
              'query_string' => { 'default_field' => 'Ticket.customer_id', 'query' => current_user.id }
            }
            #  customer_id: XXX
            #          conditions = [ 'customer_id = ?', current_user.id ]
          else
            access_condition = {
              'query_string' => { 'query' => "Ticket.customer_id:#{current_user.id} OR Ticket.organization_id:#{current_user.organization.id}" }
            }
            # customer_id: XXX OR organization_id: XXX
            #          conditions = [ '( customer_id = ? OR organization_id = ? )', current_user.id, current_user.organization.id ]
          end
          query_extention['bool']['must'].push access_condition
        end

        items = SearchIndexBackend.search( query, limit, 'Ticket', query_extention )
        if !full
          ids = []
          items.each {|item|
            ids.push item[:id]
          }
          return ids
        end
        tickets = []
        items.each { |item|
          tickets.push Ticket.lookup( id: item[:id] )
        }
        return tickets
      end

      # fallback do sql query
      access_condition = Ticket.access_condition( current_user )

      # do query
      # - stip out * we already search for *query* -
      if query
        query.gsub! '*', ''
        tickets_all = Ticket.select('DISTINCT(tickets.id)')
                      .where(access_condition)
                      .where( '( `tickets`.`title` LIKE ? OR `tickets`.`number` LIKE ? OR `ticket_articles`.`body` LIKE ? OR `ticket_articles`.`from` LIKE ? OR `ticket_articles`.`to` LIKE ? OR `ticket_articles`.`subject` LIKE ?)', "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%", "%#{query}%" )
                      .joins(:articles)
                      .order('`tickets`.`created_at` DESC')
                      .limit(limit)
      else
        tickets_all = Ticket.select('DISTINCT(tickets.id)')
                      .where(access_condition)
                      .where(params[:condition])
                      .order('`tickets`.`created_at` DESC')
                      .limit(limit)
      end

      # build result list
      if !full
        ids = []
        tickets_all.each { |ticket|
          ids.push ticket.id
        }
        return ids
      end

      tickets = []
      tickets_all.each { |ticket|
        tickets.push Ticket.lookup( id: ticket.id )
      }
      tickets
    end
  end
end