Added static JSON file for OTRS ticket without a title.
This commit is contained in:
Thorsten Eckel
parent
8e094f592d
commit
1436551bf6
1 changed files with 770 additions and 0 deletions
770
spec/fixtures/import/otrs/ticket/no_title.json
vendored
Normal file
770
spec/fixtures/import/otrs/ticket/no_title.json
vendored
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@ -0,0 +1,770 @@
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{
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"Age": 63277486,
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"PriorityID": "3",
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"ServiceID": "",
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"DynamicField_SugarCRMCompanySelection": null,
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"DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
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"DynamicField_Topic": null,
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"StateID": "2",
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"DynamicField_Hostname": null,
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"DynamicField_ZammadMigratorChanged": null,
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"EscalationTime": "0",
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"Changed": "2014-11-21 00:21:08",
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"OwnerID": "3",
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"DynamicField_ZarafaTN": null,
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"DynamicField_ProcessManagementActivityID": null,
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"DynamicField_TopicID": null,
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"DynamicField_ScomHostname": null,
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"Owner": "agent-2",
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"Created": "2014-11-21 00:17:40",
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"DynamicField_TicketFreeText11": null,
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"DynamicField_ScomUUID": null,
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"DynamicField_TicketFreeKey11": null,
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"DynamicField_ITSMReviewRequired": "No",
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"DynamicField_OpenExchangeTicketNumber": null,
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"DynamicField_ITSMDecisionDate": null,
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"QueueID": "1",
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"CreateBy": "3",
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"DynamicField_ITSMImpact": null,
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"TicketID": "730",
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"DynamicField_ITSMRecoveryStartTime": null,
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"SolutionInMin": 0,
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"EscalationResponseTime": "0",
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"UnlockTimeout": "1416525661",
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"DynamicField_ProcessManagementProcessID": null,
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"ArchiveFlag": "n",
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"DynamicField_CheckboxExample": null,
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"SolutionTime": "2014-11-21 00:21:08",
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"DynamicField_Location": null,
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"CustomerUserID": "BetreuterKunde2",
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"DynamicField_Vertriebsweg": null,
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"DynamicField_CustomerLocation": null,
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"DynamicField_SugarCRMRemoteID": null,
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"DynamicField_OpenExchangeTN": null,
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"Type": "Incident",
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"DynamicField_TETest": null,
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"Responsible": "root@localhost",
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"ResponsibleID": "1",
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"ChangeBy": "3",
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"DynamicField_Combine": null,
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"RealTillTimeNotUsed": "0",
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"GroupID": "1",
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"DynamicField_ScomService": null,
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"CustomerID": "3333333333",
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"TypeID": "1",
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"Priority": "3 normal",
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"DynamicField_SugarCRMCompanySelectedID": null,
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"History": [
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{
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"HistoryID": "11291",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:41",
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"OwnerID": "1",
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"QueueID": "1",
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"HistoryType": "NewTicket",
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"TypeID": "1",
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"HistoryTypeID": "1",
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"ArticleID": 0,
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%20141121305000012%%Postmaster%%3 normal%%open%%730"
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},
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{
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"HistoryID": "11292",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:41",
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"OwnerID": "1",
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"QueueID": "1",
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"HistoryType": "TicketDynamicFieldUpdate",
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"TypeID": "1",
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"HistoryTypeID": "28",
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"ArticleID": 0,
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"StateID": "4",
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"CreateBy": "1",
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"TicketID": "730",
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"Name": "%%FieldName%%ZammadMigratorChanged%%Value%%1"
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},
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{
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"HistoryID": "11293",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:41",
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"OwnerID": "1",
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"QueueID": "1",
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"HistoryType": "ServiceUpdate",
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"TypeID": "1",
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"HistoryTypeID": "38",
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"ArticleID": 0,
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%NULL%%%%NULL%%"
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},
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{
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"HistoryID": "11294",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:41",
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"OwnerID": "1",
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"QueueID": "1",
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"HistoryType": "SLAUpdate",
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"TypeID": "1",
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"HistoryTypeID": "39",
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"ArticleID": 0,
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%NULL%%%%NULL%%"
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},
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{
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"HistoryID": "11295",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:41",
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"OwnerID": "1",
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"QueueID": "1",
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"HistoryType": "CustomerUpdate",
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"TypeID": "1",
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"HistoryTypeID": "21",
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"ArticleID": 0,
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%CustomerID=3333333333;CustomerUser=BetreuterKunde2;"
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},
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{
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"HistoryID": "11296",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:41",
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"OwnerID": "1",
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"QueueID": "1",
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"HistoryType": "TicketDynamicFieldUpdate",
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"TypeID": "1",
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"HistoryTypeID": "28",
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"ArticleID": 0,
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%FieldName%%ITSMDueDate%%Value%%2014-11-24 00:15:00"
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},
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{
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"HistoryID": "11297",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:41",
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"OwnerID": "1",
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"QueueID": "1",
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"HistoryType": "PhoneCallCustomer",
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"TypeID": "1",
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"HistoryTypeID": "14",
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"ArticleID": "3970",
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%"
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},
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{
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"HistoryID": "11298",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:42",
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"OwnerID": "1",
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"QueueID": "1",
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"HistoryType": "SendAutoReply",
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"TypeID": "1",
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"HistoryTypeID": "4",
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"ArticleID": "3971",
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%\"Betreuter Kunde\" <kunde2@kunde.de>"
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},
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{
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"HistoryID": "11299",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:42",
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"OwnerID": "3",
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"QueueID": "1",
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"HistoryType": "OwnerUpdate",
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"TypeID": "1",
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"HistoryTypeID": "23",
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"ArticleID": 0,
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%agent-2%%3"
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},
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{
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"HistoryID": "11300",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:43",
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"OwnerID": "3",
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"QueueID": "1",
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"HistoryType": "SendCustomerNotification",
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"TypeID": "1",
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"HistoryTypeID": "10",
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"ArticleID": "3972",
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%kunde2@kunde.de"
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},
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{
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"HistoryID": "11301",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:43",
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"OwnerID": "3",
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"QueueID": "1",
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"HistoryType": "SendAgentNotification",
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"TypeID": "1",
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"HistoryTypeID": "9",
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"ArticleID": 0,
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%TEST%%agent-1@example.com"
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},
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{
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"HistoryID": "11302",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:17:44",
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"OwnerID": "3",
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"QueueID": "1",
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"HistoryType": "SendAgentNotification",
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"TypeID": "1",
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"HistoryTypeID": "9",
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"ArticleID": 0,
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%TEST%%agent-2-for-role-2@example.com"
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},
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{
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"HistoryID": "11303",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:21:01",
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"OwnerID": "3",
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"QueueID": "1",
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"HistoryType": "Lock",
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"TypeID": "1",
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"HistoryTypeID": "17",
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"ArticleID": 0,
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%lock"
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},
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{
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"HistoryID": "11304",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:21:01",
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"OwnerID": "3",
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"QueueID": "1",
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"HistoryType": "Misc",
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"TypeID": "1",
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"HistoryTypeID": "25",
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"ArticleID": 0,
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"StateID": "4",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "Reset of unlock time."
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},
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{
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"HistoryID": "11305",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:21:08",
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"OwnerID": "3",
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"QueueID": "1",
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"HistoryType": "StateUpdate",
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"TypeID": "1",
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"HistoryTypeID": "27",
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"ArticleID": 0,
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"StateID": "2",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%open%%closed successful%%"
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},
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{
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"HistoryID": "11306",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:21:08",
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"OwnerID": "3",
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"QueueID": "1",
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"HistoryType": "Unlock",
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"TypeID": "1",
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"HistoryTypeID": "18",
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"ArticleID": 0,
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"StateID": "2",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%unlock"
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},
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{
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"HistoryID": "11307",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:21:08",
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"OwnerID": "3",
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"QueueID": "1",
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"HistoryType": "AddNote",
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"TypeID": "1",
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"HistoryTypeID": "15",
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"ArticleID": "3973",
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"StateID": "2",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%Close"
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},
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{
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"HistoryID": "11308",
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"PriorityID": "3",
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"CreateTime": "2014-11-21 00:21:09",
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"OwnerID": "3",
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"QueueID": "1",
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"HistoryType": "TicketDynamicFieldUpdate",
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"TypeID": "1",
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"HistoryTypeID": "28",
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"ArticleID": 0,
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"StateID": "2",
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"CreateBy": "3",
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"TicketID": "730",
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"Name": "%%FieldName%%ITSMReviewRequired%%Value%%No"
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}
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],
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"UntilTime": 0,
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"EscalationUpdateTime": "0",
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"DynamicField_ITSMRepairStartTime": null,
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"Queue": "Postmaster",
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"State": "closed successful",
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"Closed": "2014-11-21 00:21:08",
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"Title": null,
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"DynamicField_ZammadMigratorChangedOld": "1",
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"DynamicField_ScomState": null,
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"FirstLock": "2014-11-21 00:21:01",
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"DynamicField_Department": null,
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"Articles": [
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{
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"Age": 63277486,
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"PriorityID": "3",
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"ContentType": "text/plain; charset=utf-8",
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"AttachmentIDOfHTMLBody": "1",
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"DynamicField_SugarCRMCompanySelection": null,
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"ServiceID": null,
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"TicketFreeText11": null,
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"DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
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"DynamicField_Topic": null,
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"StateID": "2",
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"DynamicField_Hostname": null,
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"Body": "test #3",
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"DynamicField_ZammadMigratorChanged": null,
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"EscalationTime": "0",
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"Changed": "2014-11-21 00:21:08",
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"OwnerID": "3",
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"DynamicField_ZarafaTN": null,
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"DynamicField_ProcessManagementActivityID": null,
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"DynamicField_TopicID": null,
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"DynamicField_ScomHostname": null,
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"Owner": "agent-2",
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"AgeTimeUnix": 63277485,
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"TicketFreeKey11": null,
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"ArticleID": "3970",
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"Created": "2014-11-21 00:17:41",
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"DynamicField_ScomUUID": null,
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"DynamicField_TicketFreeText11": null,
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"DynamicField_TicketFreeKey11": null,
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"DynamicField_ITSMReviewRequired": "No",
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"DynamicField_OpenExchangeTicketNumber": null,
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"DynamicField_ITSMDecisionDate": null,
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"ArticleTypeID": "5",
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"QueueID": "1",
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"ReplyTo": "",
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"DynamicField_ITSMImpact": null,
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"TicketID": "730",
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"DynamicField_ITSMRecoveryStartTime": null,
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"Cc": "",
|
||||||
|
"EscalationResponseTime": "0",
|
||||||
|
"DynamicField_ProcessManagementProcessID": null,
|
||||||
|
"IncomingTime": "1416525461",
|
||||||
|
"Charset": "utf-8",
|
||||||
|
"DynamicField_CheckboxExample": null,
|
||||||
|
"DynamicField_Location": null,
|
||||||
|
"CustomerUserID": "BetreuterKunde2",
|
||||||
|
"DynamicField_Vertriebsweg": null,
|
||||||
|
"Attachments": [
|
||||||
|
{
|
||||||
|
"ContentAlternative": "",
|
||||||
|
"ContentID": "",
|
||||||
|
"Disposition": "inline",
|
||||||
|
"Filesize": "201 Bytes",
|
||||||
|
"ContentType": "text/html; charset=\"utf-8\"",
|
||||||
|
"Filename": "ZmlsZS0y\n",
|
||||||
|
"FilesizeRaw": "201",
|
||||||
|
"Content": "PCFET0NUWVBFIGh0bWw+PGh0bWw+PGhlYWQ+PG1ldGEgaHR0cC1lcXVpdj0iQ29udGVudC1UeXBl\nIiBjb250ZW50PSJ0ZXh0L2h0bWw7IGNoYXJzZXQ9dXRmLTgiLz48L2hlYWQ+PGJvZHkgc3R5bGU9\nImZvbnQtZmFtaWx5OkdlbmV2YSxIZWx2ZXRpY2EsQXJpYWwsc2Fucy1zZXJpZjsgZm9udC1zaXpl\nOiAxMnB4OyI+dGVzdCAjMzwvYm9keT48L2h0bWw+\n"
|
||||||
|
}
|
||||||
|
],
|
||||||
|
"DynamicField_CustomerLocation": null,
|
||||||
|
"DynamicField_SugarCRMRemoteID": null,
|
||||||
|
"DynamicField_OpenExchangeTN": null,
|
||||||
|
"Service": "",
|
||||||
|
"Type": "Incident",
|
||||||
|
"ContentCharset": "utf-8",
|
||||||
|
"DynamicField_TETest": null,
|
||||||
|
"Responsible": "root@localhost",
|
||||||
|
"SenderType": "customer",
|
||||||
|
"ResponsibleID": "1",
|
||||||
|
"SLA": "",
|
||||||
|
"MimeType": "text/plain",
|
||||||
|
"DynamicField_Combine": null,
|
||||||
|
"Subject": "test #3",
|
||||||
|
"InReplyTo": "",
|
||||||
|
"RealTillTimeNotUsed": "0",
|
||||||
|
"DynamicField_ScomService": null,
|
||||||
|
"CustomerID": "3333333333",
|
||||||
|
"TypeID": "1",
|
||||||
|
"MessageID": "",
|
||||||
|
"Priority": "3 normal",
|
||||||
|
"To": "Postmaster",
|
||||||
|
"DynamicField_SugarCRMCompanySelectedID": null,
|
||||||
|
"UntilTime": 0,
|
||||||
|
"EscalationUpdateTime": "0",
|
||||||
|
"CreatedBy": "3",
|
||||||
|
"Queue": "Postmaster",
|
||||||
|
"DynamicField_ITSMRepairStartTime": null,
|
||||||
|
"ToRealname": "Postmaster",
|
||||||
|
"State": "closed successful",
|
||||||
|
"SenderTypeID": "3",
|
||||||
|
"DynamicField_ZammadMigratorChangedOld": "1",
|
||||||
|
"Title": "test #3",
|
||||||
|
"DynamicField_ScomState": null,
|
||||||
|
"References": "",
|
||||||
|
"DynamicField_Department": null,
|
||||||
|
"ArticleType": "phone",
|
||||||
|
"StateType": "closed",
|
||||||
|
"FromRealname": "Betreuter Kunde",
|
||||||
|
"EscalationSolutionTime": "0",
|
||||||
|
"LockID": "1",
|
||||||
|
"TicketNumber": "20141121305000012",
|
||||||
|
"DynamicField_ITSMDecisionResult": null,
|
||||||
|
"Lock": "unlock",
|
||||||
|
"CreateTimeUnix": "1416525460",
|
||||||
|
"SLAID": null,
|
||||||
|
"DynamicField_ITSMCriticality": null,
|
||||||
|
"From": "\"Betreuter Kunde\" <kunde2@kunde.de>,"
|
||||||
|
},
|
||||||
|
{
|
||||||
|
"Age": 63277486,
|
||||||
|
"PriorityID": "3",
|
||||||
|
"ContentType": "text/plain; charset=utf-8",
|
||||||
|
"AttachmentIDOfHTMLBody": "1",
|
||||||
|
"DynamicField_SugarCRMCompanySelection": null,
|
||||||
|
"ServiceID": null,
|
||||||
|
"TicketFreeText11": null,
|
||||||
|
"DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
|
||||||
|
"DynamicField_Topic": null,
|
||||||
|
"StateID": "2",
|
||||||
|
"DynamicField_Hostname": null,
|
||||||
|
"Body": "This is a demo text which is send to every inquiry.\nIt could contain something like:\n\nThanks for your email. A new ticket has been created.\n\nYou wrote:\n> test #3\n\n\nYour email will be answered by a human ASAP\n\nHave fun with OTRS! :-)\n\nYour OTRS Team\n",
|
||||||
|
"DynamicField_ZammadMigratorChanged": null,
|
||||||
|
"EscalationTime": "0",
|
||||||
|
"Changed": "2014-11-21 00:21:08",
|
||||||
|
"OwnerID": "3",
|
||||||
|
"DynamicField_ZarafaTN": null,
|
||||||
|
"DynamicField_ProcessManagementActivityID": null,
|
||||||
|
"DynamicField_TopicID": null,
|
||||||
|
"DynamicField_ScomHostname": null,
|
||||||
|
"Owner": "agent-2",
|
||||||
|
"AgeTimeUnix": 63277484,
|
||||||
|
"TicketFreeKey11": null,
|
||||||
|
"ArticleID": "3971",
|
||||||
|
"Created": "2014-11-21 00:17:42",
|
||||||
|
"DynamicField_ScomUUID": null,
|
||||||
|
"DynamicField_TicketFreeText11": null,
|
||||||
|
"DynamicField_TicketFreeKey11": null,
|
||||||
|
"DynamicField_ITSMReviewRequired": "No",
|
||||||
|
"DynamicField_OpenExchangeTicketNumber": null,
|
||||||
|
"DynamicField_ITSMDecisionDate": null,
|
||||||
|
"ArticleTypeID": "1",
|
||||||
|
"QueueID": "1",
|
||||||
|
"ReplyTo": "",
|
||||||
|
"DynamicField_ITSMImpact": null,
|
||||||
|
"TicketID": "730",
|
||||||
|
"DynamicField_ITSMRecoveryStartTime": null,
|
||||||
|
"Cc": "",
|
||||||
|
"EscalationResponseTime": "0",
|
||||||
|
"DynamicField_ProcessManagementProcessID": null,
|
||||||
|
"IncomingTime": "1416525462",
|
||||||
|
"Charset": "utf-8",
|
||||||
|
"DynamicField_CheckboxExample": null,
|
||||||
|
"DynamicField_Location": null,
|
||||||
|
"CustomerUserID": "BetreuterKunde2",
|
||||||
|
"DynamicField_Vertriebsweg": null,
|
||||||
|
"Attachments": [
|
||||||
|
{
|
||||||
|
"ContentAlternative": "",
|
||||||
|
"ContentID": "",
|
||||||
|
"Disposition": "inline",
|
||||||
|
"Filesize": "591 Bytes",
|
||||||
|
"ContentType": "text/html; charset=\"utf-8\"",
|
||||||
|
"Filename": "ZmlsZS0y\n",
|
||||||
|
"FilesizeRaw": "591",
|
||||||
|
"Content": "PCFET0NUWVBFIGh0bWw+PGh0bWw+PGhlYWQ+PG1ldGEgaHR0cC1lcXVpdj0iQ29udGVudC1UeXBl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\nYW08YnIvPjwvYm9keT48L2h0bWw+\n"
|
||||||
|
}
|
||||||
|
],
|
||||||
|
"DynamicField_CustomerLocation": null,
|
||||||
|
"DynamicField_SugarCRMRemoteID": null,
|
||||||
|
"DynamicField_OpenExchangeTN": null,
|
||||||
|
"Service": "",
|
||||||
|
"Type": "Incident",
|
||||||
|
"ContentCharset": "utf-8",
|
||||||
|
"DynamicField_TETest": null,
|
||||||
|
"Responsible": "root@localhost",
|
||||||
|
"SenderType": "system",
|
||||||
|
"ResponsibleID": "1",
|
||||||
|
"SLA": "",
|
||||||
|
"MimeType": "text/plain",
|
||||||
|
"DynamicField_Combine": null,
|
||||||
|
"Subject": "[Ticket#20141121305000012] RE: test #3",
|
||||||
|
"InReplyTo": "",
|
||||||
|
"RealTillTimeNotUsed": "0",
|
||||||
|
"DynamicField_ScomService": null,
|
||||||
|
"CustomerID": "3333333333",
|
||||||
|
"TypeID": "1",
|
||||||
|
"MessageID": "<1416525462.277752.866124677.730.3@yourhost.example.com>",
|
||||||
|
"Priority": "3 normal",
|
||||||
|
"To": "\"Betreuter Kunde\" <kunde2@kunde.de>",
|
||||||
|
"DynamicField_SugarCRMCompanySelectedID": null,
|
||||||
|
"UntilTime": 0,
|
||||||
|
"EscalationUpdateTime": "0",
|
||||||
|
"CreatedBy": "3",
|
||||||
|
"Queue": "Postmaster",
|
||||||
|
"DynamicField_ITSMRepairStartTime": null,
|
||||||
|
"ToRealname": "Betreuter Kunde",
|
||||||
|
"State": "closed successful",
|
||||||
|
"SenderTypeID": "2",
|
||||||
|
"DynamicField_ZammadMigratorChangedOld": "1",
|
||||||
|
"Title": "test #3",
|
||||||
|
"DynamicField_ScomState": null,
|
||||||
|
"References": "",
|
||||||
|
"DynamicField_Department": null,
|
||||||
|
"ArticleType": "email-external",
|
||||||
|
"StateType": "closed",
|
||||||
|
"FromRealname": "OTRS System",
|
||||||
|
"EscalationSolutionTime": "0",
|
||||||
|
"LockID": "1",
|
||||||
|
"TicketNumber": "20141121305000012",
|
||||||
|
"DynamicField_ITSMDecisionResult": null,
|
||||||
|
"Lock": "unlock",
|
||||||
|
"CreateTimeUnix": "1416525460",
|
||||||
|
"SLAID": null,
|
||||||
|
"DynamicField_ITSMCriticality": null,
|
||||||
|
"From": "OTRS System <otrs@localhost>"
|
||||||
|
},
|
||||||
|
{
|
||||||
|
"Age": 63277486,
|
||||||
|
"PriorityID": "3",
|
||||||
|
"ContentType": "text/plain; charset=utf-8",
|
||||||
|
"DynamicField_SugarCRMCompanySelection": null,
|
||||||
|
"ServiceID": null,
|
||||||
|
"TicketFreeText11": null,
|
||||||
|
"DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
|
||||||
|
"DynamicField_Topic": null,
|
||||||
|
"StateID": "2",
|
||||||
|
"DynamicField_Hostname": null,
|
||||||
|
"Body": "CustomerUser: Betreuter Kunde\nCustomerUser Email: kunde2@kunde.de\nPartner Email: \"Betreuter Kunde\" <kunde2@kunde.de>,",
|
||||||
|
"DynamicField_ZammadMigratorChanged": null,
|
||||||
|
"EscalationTime": "0",
|
||||||
|
"Changed": "2014-11-21 00:21:08",
|
||||||
|
"OwnerID": "3",
|
||||||
|
"DynamicField_ZarafaTN": null,
|
||||||
|
"DynamicField_ProcessManagementActivityID": null,
|
||||||
|
"DynamicField_TopicID": null,
|
||||||
|
"DynamicField_ScomHostname": null,
|
||||||
|
"Owner": "agent-2",
|
||||||
|
"AgeTimeUnix": 63277483,
|
||||||
|
"TicketFreeKey11": null,
|
||||||
|
"ArticleID": "3972",
|
||||||
|
"Created": "2014-11-21 00:17:43",
|
||||||
|
"DynamicField_ScomUUID": null,
|
||||||
|
"DynamicField_TicketFreeText11": null,
|
||||||
|
"DynamicField_TicketFreeKey11": null,
|
||||||
|
"DynamicField_ITSMReviewRequired": "No",
|
||||||
|
"DynamicField_OpenExchangeTicketNumber": null,
|
||||||
|
"DynamicField_ITSMDecisionDate": null,
|
||||||
|
"ArticleTypeID": "3",
|
||||||
|
"QueueID": "1",
|
||||||
|
"ReplyTo": "",
|
||||||
|
"DynamicField_ITSMImpact": null,
|
||||||
|
"TicketID": "730",
|
||||||
|
"DynamicField_ITSMRecoveryStartTime": null,
|
||||||
|
"Cc": "",
|
||||||
|
"EscalationResponseTime": "0",
|
||||||
|
"DynamicField_ProcessManagementProcessID": null,
|
||||||
|
"IncomingTime": "1416525463",
|
||||||
|
"Charset": "utf-8",
|
||||||
|
"DynamicField_CheckboxExample": null,
|
||||||
|
"DynamicField_Location": null,
|
||||||
|
"CustomerUserID": "BetreuterKunde2",
|
||||||
|
"DynamicField_Vertriebsweg": null,
|
||||||
|
"Attachments": [],
|
||||||
|
"DynamicField_CustomerLocation": null,
|
||||||
|
"DynamicField_SugarCRMRemoteID": null,
|
||||||
|
"DynamicField_OpenExchangeTN": null,
|
||||||
|
"Service": "",
|
||||||
|
"Type": "Incident",
|
||||||
|
"ContentCharset": "utf-8",
|
||||||
|
"DynamicField_TETest": null,
|
||||||
|
"Responsible": "root@localhost",
|
||||||
|
"SenderType": "system",
|
||||||
|
"ResponsibleID": "1",
|
||||||
|
"SLA": "",
|
||||||
|
"MimeType": "text/plain",
|
||||||
|
"DynamicField_Combine": null,
|
||||||
|
"Subject": "[Ticket#20141121305000012] EventNotification: test #3",
|
||||||
|
"InReplyTo": "",
|
||||||
|
"RealTillTimeNotUsed": "0",
|
||||||
|
"DynamicField_ScomService": null,
|
||||||
|
"CustomerID": "3333333333",
|
||||||
|
"TypeID": "1",
|
||||||
|
"MessageID": "<1416525463.523919.240611208.730.3@yourhost.example.com>",
|
||||||
|
"Priority": "3 normal",
|
||||||
|
"To": "kunde2@kunde.de",
|
||||||
|
"DynamicField_SugarCRMCompanySelectedID": null,
|
||||||
|
"UntilTime": 0,
|
||||||
|
"EscalationUpdateTime": "0",
|
||||||
|
"CreatedBy": "3",
|
||||||
|
"Queue": "Postmaster",
|
||||||
|
"DynamicField_ITSMRepairStartTime": null,
|
||||||
|
"ToRealname": "kunde2@kunde.de",
|
||||||
|
"State": "closed successful",
|
||||||
|
"SenderTypeID": "2",
|
||||||
|
"DynamicField_ZammadMigratorChangedOld": "1",
|
||||||
|
"Title": "test #3",
|
||||||
|
"DynamicField_ScomState": null,
|
||||||
|
"References": "",
|
||||||
|
"DynamicField_Department": null,
|
||||||
|
"ArticleType": "email-notification-ext",
|
||||||
|
"StateType": "closed",
|
||||||
|
"FromRealname": "OTRS System",
|
||||||
|
"EscalationSolutionTime": "0",
|
||||||
|
"LockID": "1",
|
||||||
|
"TicketNumber": "20141121305000012",
|
||||||
|
"DynamicField_ITSMDecisionResult": null,
|
||||||
|
"Lock": "unlock",
|
||||||
|
"CreateTimeUnix": "1416525460",
|
||||||
|
"SLAID": null,
|
||||||
|
"DynamicField_ITSMCriticality": null,
|
||||||
|
"From": "OTRS System <otrs@localhost>"
|
||||||
|
},
|
||||||
|
{
|
||||||
|
"Age": 63277486,
|
||||||
|
"PriorityID": "3",
|
||||||
|
"ContentType": "text/plain; charset=utf-8",
|
||||||
|
"AttachmentIDOfHTMLBody": "1",
|
||||||
|
"DynamicField_SugarCRMCompanySelection": null,
|
||||||
|
"ServiceID": null,
|
||||||
|
"TicketFreeText11": null,
|
||||||
|
"DynamicField_ITSMDueDate": "2014-11-24 00:15:00",
|
||||||
|
"DynamicField_Topic": null,
|
||||||
|
"StateID": "2",
|
||||||
|
"DynamicField_Hostname": null,
|
||||||
|
"Body": "close",
|
||||||
|
"DynamicField_ZammadMigratorChanged": null,
|
||||||
|
"EscalationTime": "0",
|
||||||
|
"Changed": "2014-11-21 00:21:08",
|
||||||
|
"OwnerID": "3",
|
||||||
|
"DynamicField_ZarafaTN": null,
|
||||||
|
"DynamicField_ProcessManagementActivityID": null,
|
||||||
|
"DynamicField_TopicID": null,
|
||||||
|
"DynamicField_ScomHostname": null,
|
||||||
|
"Owner": "agent-2",
|
||||||
|
"AgeTimeUnix": 63277278,
|
||||||
|
"TicketFreeKey11": null,
|
||||||
|
"ArticleID": "3973",
|
||||||
|
"Created": "2014-11-21 00:21:08",
|
||||||
|
"DynamicField_ScomUUID": null,
|
||||||
|
"DynamicField_TicketFreeText11": null,
|
||||||
|
"DynamicField_TicketFreeKey11": null,
|
||||||
|
"DynamicField_ITSMReviewRequired": "No",
|
||||||
|
"DynamicField_OpenExchangeTicketNumber": null,
|
||||||
|
"DynamicField_ITSMDecisionDate": null,
|
||||||
|
"ArticleTypeID": "9",
|
||||||
|
"QueueID": "1",
|
||||||
|
"ReplyTo": "",
|
||||||
|
"DynamicField_ITSMImpact": null,
|
||||||
|
"TicketID": "730",
|
||||||
|
"DynamicField_ITSMRecoveryStartTime": null,
|
||||||
|
"Cc": "",
|
||||||
|
"EscalationResponseTime": "0",
|
||||||
|
"DynamicField_ProcessManagementProcessID": null,
|
||||||
|
"IncomingTime": "1416525668",
|
||||||
|
"Charset": "utf-8",
|
||||||
|
"DynamicField_CheckboxExample": null,
|
||||||
|
"DynamicField_Location": null,
|
||||||
|
"CustomerUserID": "BetreuterKunde2",
|
||||||
|
"DynamicField_Vertriebsweg": null,
|
||||||
|
"Attachments": [
|
||||||
|
{
|
||||||
|
"ContentAlternative": "",
|
||||||
|
"ContentID": "",
|
||||||
|
"Disposition": "inline",
|
||||||
|
"Filesize": "199 Bytes",
|
||||||
|
"ContentType": "text/html; charset=\"utf-8\"",
|
||||||
|
"Filename": "ZmlsZS0y\n",
|
||||||
|
"FilesizeRaw": "199",
|
||||||
|
"Content": "PCFET0NUWVBFIGh0bWw+PGh0bWw+PGhlYWQ+PG1ldGEgaHR0cC1lcXVpdj0iQ29udGVudC1UeXBl\nIiBjb250ZW50PSJ0ZXh0L2h0bWw7IGNoYXJzZXQ9dXRmLTgiLz48L2hlYWQ+PGJvZHkgc3R5bGU9\nImZvbnQtZmFtaWx5OkdlbmV2YSxIZWx2ZXRpY2EsQXJpYWwsc2Fucy1zZXJpZjsgZm9udC1zaXpl\nOiAxMnB4OyI+Y2xvc2U8L2JvZHk+PC9odG1sPg==\n"
|
||||||
|
}
|
||||||
|
],
|
||||||
|
"DynamicField_CustomerLocation": null,
|
||||||
|
"DynamicField_SugarCRMRemoteID": null,
|
||||||
|
"DynamicField_OpenExchangeTN": null,
|
||||||
|
"Service": "",
|
||||||
|
"Type": "Incident",
|
||||||
|
"ContentCharset": "utf-8",
|
||||||
|
"DynamicField_TETest": null,
|
||||||
|
"Responsible": "root@localhost",
|
||||||
|
"SenderType": "agent",
|
||||||
|
"ResponsibleID": "1",
|
||||||
|
"SLA": "",
|
||||||
|
"MimeType": "text/plain",
|
||||||
|
"DynamicField_Combine": null,
|
||||||
|
"Subject": "Close",
|
||||||
|
"InReplyTo": "",
|
||||||
|
"RealTillTimeNotUsed": "0",
|
||||||
|
"DynamicField_ScomService": null,
|
||||||
|
"CustomerID": "3333333333",
|
||||||
|
"TypeID": "1",
|
||||||
|
"MessageID": "",
|
||||||
|
"Priority": "3 normal",
|
||||||
|
"To": "",
|
||||||
|
"DynamicField_SugarCRMCompanySelectedID": null,
|
||||||
|
"UntilTime": 0,
|
||||||
|
"EscalationUpdateTime": "0",
|
||||||
|
"CreatedBy": "3",
|
||||||
|
"Queue": "Postmaster",
|
||||||
|
"DynamicField_ITSMRepairStartTime": null,
|
||||||
|
"State": "closed successful",
|
||||||
|
"SenderTypeID": "1",
|
||||||
|
"DynamicField_ZammadMigratorChangedOld": "1",
|
||||||
|
"Title": "test #3",
|
||||||
|
"DynamicField_ScomState": null,
|
||||||
|
"References": "",
|
||||||
|
"DynamicField_Department": null,
|
||||||
|
"ArticleType": "note-internal",
|
||||||
|
"StateType": "closed",
|
||||||
|
"FromRealname": "agent-2 firstname äöüß agent-2 lastname äöüß",
|
||||||
|
"EscalationSolutionTime": "0",
|
||||||
|
"LockID": "1",
|
||||||
|
"TicketNumber": "20141121305000012",
|
||||||
|
"DynamicField_ITSMDecisionResult": null,
|
||||||
|
"Lock": "unlock",
|
||||||
|
"CreateTimeUnix": "1416525460",
|
||||||
|
"SLAID": null,
|
||||||
|
"DynamicField_ITSMCriticality": null,
|
||||||
|
"From": "\"agent-2 firstname äöüß agent-2 lastname äöüß\" <agent-2@example.com>"
|
||||||
|
}
|
||||||
|
],
|
||||||
|
"StateType": "closed",
|
||||||
|
"EscalationSolutionTime": "0",
|
||||||
|
"LockID": "1",
|
||||||
|
"TicketNumber": "20141121305000012",
|
||||||
|
"DynamicField_ITSMDecisionResult": null,
|
||||||
|
"CreateTimeUnix": "1416525460",
|
||||||
|
"Lock": "unlock",
|
||||||
|
"SLAID": "",
|
||||||
|
"DynamicField_ITSMCriticality": null
|
||||||
|
}
|
||||||
Loading…
Reference in a new issue