admin placeholder: inline tutorials v1
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4 changed files with 107 additions and 1 deletions
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@ -1183,5 +1183,16 @@ class cluesRef extends App.ControllerContent
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App.Config.set( 'layout_ref/clues', cluesRef, 'Routes' )
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class adminPlaceholderRef extends App.ControllerContent
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constructor: ->
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super
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@render()
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render: ->
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@html App.view('layout_ref/admin_placeholder')()
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App.Config.set( 'layout_ref/admin_placeholder', adminPlaceholderRef, 'Routes' )
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App.Config.set( 'LayoutRef', { prio: 1700, parent: '#current_user', name: 'Layout Reference', translate: true, target: '#layout_ref', role: [ 'Admin' ] }, 'NavBarRight' )
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@ -0,0 +1,90 @@
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<div class="sidebar NavBarAdmin">
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<h2>Manage</h2>
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<ul class="nav nav-pills nav-stacked">
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<li class="">
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<a href="#manage/users">Users</a>
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<li>
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<a href="#manage/groups">Groups</a>
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<li>
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<a href="#manage/organizations">Organizations</a>
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<li>
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<a href="#manage/overviews">Overviews</a>
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<li>
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<a href="#manage/text_modules">TextModules</a>
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<li class="active">
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<a href="#manage/slas">SLAs</a>
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<li>
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<a href="#manage/schedulers">Schedulers</a>
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<li>
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<a href="#manage/triggers">Triggers</a>
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</ul>
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<h2>Channels</h2>
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<ul class="nav nav-pills nav-stacked">
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<li>
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<a href="#channels/web">Web</a>
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<li>
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<a href="#channels/email">Email</a>
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<li>
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<a href="#channels/chat">Chat</a>
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<li>
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<a href="#channels/twitter">Twitter</a>
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<li>
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<a href="#channels/facebook">Facebook</a>
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</ul>
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<h2>Settings</h2>
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<ul class="nav nav-pills nav-stacked">
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<li>
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<a href="#settings/system">System</a>
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<li>
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<a href="#settings/security">Security</a>
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<li>
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<a href="#settings/import">Import</a>
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<li>
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<a href="#settings/ticket">Ticket</a>
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</ul>
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<h2>System</h2>
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<ul class="nav nav-pills nav-stacked">
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<li>
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<a href="#system/package">Packages</a>
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<li>
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<a href="#system/object_manager">Objects</a>
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<li>
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<a href="#system/translation">Translations</a>
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<li>
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<a href="#system/maintenance">Maintenance</a>
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<li>
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<a href="#system/sessions">Sessions</a>
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</ul>
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</div>
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<div class="main flex">
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<div class="page-header">
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<div class="page-header-title">
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<h1>SLAs <small>Management</small></h1>
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</div>
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<div class="page-header-meta">
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<a class="btn btn--success" data-type="new">New SLA</a>
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</div>
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</div>
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<div class="table-overview">
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<p>
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<strong>Service-Level-Agreements</strong>, abgekürzt <b>SLAs</b>, unterstützen Sie gegenüber Kunden gewisse zeitliche Reaktionen einzuhalten. Somit können Sie z. B. sagen Kunden sollen immer nach spätestens 8 Stunden eine Reaktion von Ihnen bekommen. Falls es zu einer drohenden Unterschreitung oder einer Unterschreitung kommt, weißt Zammad Sie auf solche Ereignisse hin.
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</p>
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<p>
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Es können <strong>Reaktionszeit</strong> (Zeit zwischen Erstellung eines Tickets und erster Reaktion eines Agenten), <strong>Aktualisierungszeit</strong> (Zeit zwischen Nachfrage eines Kunden und Reaktion eines Agenten) und <strong>Lösungszeit</strong> (Zeit zwischen Erstellung und schließen eines Tickets) definiert werden.
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</p>
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<p>
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Drohenden Unterschreitungen oder Unterschreitungen werden in einer eigenen Ansicht in den Übersichten angezeigt. Zudem können <strong>E-Mail Benachrichtigungen</strong> konfiguriert werden.
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</p>
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</div>
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</div>
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@ -4,6 +4,7 @@
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<ul>
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<li><a href="#layout_ref/admin_placeholder">Admin Placeholder (Inline Tutorials)</a></li>
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<li><a href="#layout_ref/clues">First Steps (Clues)</a></li>
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<li><a href="#layout_ref/highlight">Highlight</a></li>
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<li>Content <a href="#layout_ref/content">Example</a></li>
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@ -25,6 +25,9 @@ body {
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p {
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margin: 14px 0;
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word-break: normal;
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color: hsl(60,1%,34%);
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max-width: 500px;
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}
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.u-highlight {
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@ -899,7 +902,8 @@ textarea,
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justify-content: center;
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flex: 1;
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svg {
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svg,
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.icon {
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margin-right: 14px;
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}
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